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Please see below for our current vacancies


Role:

Parts Advisor 

Overview of the Role:

You will take and process orders through various communication channels in a highly professional and polite manner, often high-volume phone calls. The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a sales and customer service role previously. You will also use our sales systems for business development by using your initiative to identify sales leads and opportunities with customers based on the data you find within the systems. You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.

This is your chance to work for a supportive family run business who has a strong ethos on employee wellbeing.

Key Tasks:

Liaise with customers via all communication channels including by telephone, email, face to face and through our website

Establish customers’ requirements for parts availability and delivery

Take orders and payments, raise purchase requisitions and liaise with credit control

Develop and maintain excellent customer relationships through all communication channels

Maintaining and providing comprehensive product information to customers

Understanding and demonstrating customer care and high levels of customer service

Confidently making and closing sales, looking for link selling opportunities where appropriate and identifying new business opportunities

Visit customers as required

Use internal stock control, customer relationship management and sales systems

Represent DMG at trade exhibitions, events and demonstrations and carry out the above tasks as required

Match outputs with customer requirements as appropriate

Person Specification:

Understanding of motor vehicle mechanics is essential

An understanding of internal stock control, customer relationship management and sales systems

Polite and professional communication style to all stakeholders

Enthusiastic, reliable and flexible team player that conducts themselves professionally

Able to work to deadlines and manage time effectively

High attention to detail

Effective communicator

Salary: 

£24,627.20 Please note this is the guaranteed salary. We do not operate any commission or bonus schemes 

Hours:

40 hours per week, usual hours: 9.00am- 5.30pm Monday to Friday with a 40 minute break. There may be a requirement to work additional hours for events such as shows, including evenings and weekends. This is worked on a rota basis and overtime will be paid.

Location: Oldbury, west Midlands

Benefits:

22 days per annum plus statutory days

Birthday day off

Holiday purchase scheme (2days)

Healthcare cashback plan

Annual All About Me Allowance - £100 for you

Annual Welfare Allowance- £150 toward physical and mental wellbeing

Pension scheme (auto enrolment)

Opportunity for overtime

Free parking

Application process: Should you feel you meet the minimum criteria of the role, please submit an up to date CV detailing your experience and suitability for the role to katie.storey@davidmanners.co.uk

If you would like to discuss the role in more detail please also contact katie.storey@davidmanners.co.uk

DMG recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.



Role:

Aftersales Executive

 

Overview of the Role:

You will work in a small team to deal with all aftersales enquires through various communication channels in a highly and professional and polite manner. The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a customer service role previously. You will also use our CRM systems to update jobs and use your initiative to resolves any queries or complaints in a timely and approachable manner.  You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.

 

Key Tasks:

  • Liaise with customers via all communication channels including by telephone, email, face to face and through our website 
  • Follow up and resolve customer complaints professionally at all times
  • Investigating missing stock 
  • Processing customer returns
  • Returning faulty stock to suppliers
  • Stock maintenance on the system including consistency checks
  • To adhere to quality processes and procedures

Person Specification:

  • Understanding of motor vehicle mechanics 
  • An understanding of internal stock control, customer relationship management and sales systems 
  • Polite and professional communication style to all stakeholders 
  • Diplomatic
  • Enthusiastic, reliable and flexible team player that conducts themselves professionally 
  • Able to work to deadlines and manage time effectively 
  • High attention to detail
  • Effective communicator

Salary: 

£24,627.20 Please note this is the guaranteed salary. We do not operate any commission or bonus schemes 

 

Hours:

We are able to consider set full time (40 hours) or part time working hours for this role

 

Location: Oldbury, west Midlands

 

Benefits:

22 days per annum plus statutory days

Birthday day off

Holiday purchase scheme (2days)

Healthcare cashback plan

Annual All About Me Allowance - £100 for you

Annual Welfare Allowance- £150 toward physical and mental wellbeing

Pension scheme (auto enrolment)

Opportunity for overtime

Free parking

 

Application process: Should you feel you meet the minimum criteria of the role, please submit an up to date CV detailing your experience and suitability for the role to katie.storey@davidmanners.co.uk

If you would like to discuss the role in more detail please also contact katie.storey@davidmanners.co.uk

 

DMG recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.


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David Manners Ltd | 991 Wolverhampton Road | Oldbury | West Midlands | B69 4RJ