Please see below for our current vacancies
Role:
Parts Advisor
Overview of the Role:
You will take and process orders through various communication channels in a highly professional and polite manner, often high-volume phone calls. The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a sales and customer service role previously. You will also use our sales systems for business development by using your initiative to identify sales leads and opportunities with customers based on the data you find within the systems. You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.
This is your chance to work for a supportive family run business who has a strong ethos on employee wellbeing.
Key Tasks:
Liaise with customers via all communication channels including by telephone, email, face to face and through our website
Establish customers’ requirements for parts availability and delivery
Take orders and payments, raise purchase requisitions and liaise with credit control
Develop and maintain excellent customer relationships through all communication channels
Maintaining and providing comprehensive product information to customers
Understanding and demonstrating customer care and high levels of customer service
Confidently making and closing sales, looking for link selling opportunities where appropriate and identifying new business opportunities
Visit customers as required
Use internal stock control, customer relationship management and sales systems
Represent DMG at trade exhibitions, events and demonstrations and carry out the above tasks as required
Match outputs with customer requirements as appropriate
Person Specification:
Understanding of motor vehicle mechanics is essential
An understanding of internal stock control, customer relationship management and sales systems
Polite and professional communication style to all stakeholders
Enthusiastic, reliable and flexible team player that conducts themselves professionally
Able to work to deadlines and manage time effectively
High attention to detail
Effective communicator
Salary:
£24,627.20 Please note this is the guaranteed salary. We do not operate any commission or bonus schemes
Hours:
40 hours per week, usual hours: 9.00am- 5.30pm Monday to Friday with a 40 minute break. There may be a requirement to work additional hours for events such as shows, including evenings and weekends. This is worked on a rota basis and overtime will be paid.
Location: Oldbury, west Midlands
Benefits:
22 days per annum plus statutory days
Birthday day off
Holiday purchase scheme (2days)
Healthcare cashback plan
Annual All About Me Allowance - £100 for you
Annual Welfare Allowance- £150 toward physical and mental wellbeing
Pension scheme (auto enrolment)
Opportunity for overtime
Free parking
Application process: Should you feel you meet the minimum criteria of the role, please submit an up to date CV detailing your experience and suitability for the role to katie.storey@davidmanners.co.uk
If you would like to discuss the role in more detail please also contact katie.storey@davidmanners.co.uk
DMG recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
Role:
Aftersales Executive
Overview of the Role:
You will work in a small team to deal with all aftersales enquires through various communication channels in a highly and professional and polite manner. The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a customer service role previously. You will also use our CRM systems to update jobs and use your initiative to resolves any queries or complaints in a timely and approachable manner. You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.
Key Tasks:
- Liaise with customers via all communication channels including by telephone, email, face to face and through our website
- Follow up and resolve customer complaints professionally at all times
- Investigating missing stock
- Processing customer returns
- Returning faulty stock to suppliers
- Stock maintenance on the system including consistency checks
- To adhere to quality processes and procedures
Person Specification:
- Understanding of motor vehicle mechanics
- An understanding of internal stock control, customer relationship management and sales systems
- Polite and professional communication style to all stakeholders
- Diplomatic
- Enthusiastic, reliable and flexible team player that conducts themselves professionally
- Able to work to deadlines and manage time effectively
- High attention to detail
- Effective communicator
Salary:
£24,627.20 Please note this is the guaranteed salary. We do not operate any commission or bonus schemes
Hours:
We are able to consider set full time (40 hours) or part time working hours for this role
Location: Oldbury, west Midlands
Benefits:
22 days per annum plus statutory days
Birthday day off
Holiday purchase scheme (2days)
Healthcare cashback plan
Annual All About Me Allowance - £100 for you
Annual Welfare Allowance- £150 toward physical and mental wellbeing
Pension scheme (auto enrolment)
Opportunity for overtime
Free parking
Application process: Should you feel you meet the minimum criteria of the role, please submit an up to date CV detailing your experience and suitability for the role to katie.storey@davidmanners.co.uk
If you would like to discuss the role in more detail please also contact katie.storey@davidmanners.co.uk
DMG recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
