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Please see below for our current vacancies




Role:

Sales & Aftersales Manager

 

Overview of the role:

You will manage a busy sales and aftersales team by achieving growth and hitting targets. You will successfully manage the team by assessing their strengths and weaknesses. You will also work in conjunction in setting targets for the team with the Managing Director. 

 

We are seeking a Sales & Aftersales Manager to help grow our revenue stream by using their own skill and the leadership of a team of driven Sales Advisors and Aftersales Executives. Our ideal Sales & Aftersales manager will have in-depth knowledge of and experience with the sales process, excelling at lead generation, relationship building, and closing deals. We’re seeking a quick learner with strong negotiating skills, and someone with a track record of success who can inspire the same in others. The role demands a leader with the ability to be collaborative with internal departments whilst coaching, advising, motivating, to create and maintain a high-performance team.

 

The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a management position in a sales and customer service role previously. An understanding of the Kerridge system is desirable.

 

This is your chance to work for a supportive family run business who has a strong ethos on employee wellbeing.

 

Key Tasks:

  • Manage all Sales and Aftersales operations.
  • Ensure consistent, profitable growth in sales revenue through positive planning, deployment and
  • management of employees.
  • Identify objectives, strategies and action plans to improve short- and long-term sales and earnings.
  • Ensures business outputs meets customer needs.
  • Understand and demonstrate customer care and high levels of customer service.
  • Liaising with suppliers and buying department in order to rectify issues raised to ensure on-going
  • improvements.
  • Analysis of Management Information (MI) such as sales growth, profit and completion of Aftersales
  • enquires in order to identify areas for continuous improvement.
  • Performance Management: motivating, organising and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded. Ability to effectively deal with employee relations at both informal and formal levels including absence management, discipline, grievance and training considerations.
  • Ensure staffing levels are maintained in order to meet business requirements.
  • Visit customers as required.
  • Use internal stock control, customer relationship management and sales systems.
  • Manage and represent DMG at trade exhibitions, events and demonstrations

 

Salary: 

£40,040.00 per annum

Please note this the guaranteed salary. We do not operate any commission or bonus schemes.

We offer overtime which is paid in 15 minute blocks

 

Hours:

40 hours per week. Monday – Friday 9.00am – 5.30pm with a 40-minute break.

There will be a requirement to work around these hours as required by the business. Overtime is paid in 15-minute blocks at your normal hourly rate.

 

Location: Oldbury, West Midlands

 

Benefits:

22 days per annum plus statutory days

Birthday day off

Holiday purchase scheme (2days)

Healthcare cashback plan

Annual All About me allowance - £100 for you

Annual Welfare allowance- £150 toward physical and mental wellbeing

Pension scheme (auto enrolment)

Opportunity for overtime

End of year hamper

Free parking

 

Application process: Should you feel you meet the minimum criteria of the role, please submit an up to date CV detailing your experience and suitability for the role to katie.storey@davidmanners.co.uk 

If you would like to discuss the role in more detail please also contact katie.storey@davidmanners.co.uk

 

DMG recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.


Role: 


Parts Advisor 

Overview of the Role:

You will take and process orders through various communication channels in a highly professional and polite manner, often high-volume phone calls. The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a sales and customer service role previously. You will also use our sales systems for business development by using your initiative to identify sales leads and opportunities with customers based on the data you find within the systems. You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.

This is your chance to work for a supportive family run business who has a strong ethos on employee wellbeing.

Key Tasks:

Liaise with customers via all communication channels including by telephone, email, face to face and through our website

Establish customers’ requirements for parts availability and delivery

Take orders and payments, raise purchase requisitions and liaise with credit control

Develop and maintain excellent customer relationships through all communication channels

Maintaining and providing comprehensive product information to customers

Understanding and demonstrating customer care and high levels of customer service

Confidently making and closing sales, looking for link selling opportunities where appropriate and identifying new business opportunities

Visit customers as required

Use internal stock control, customer relationship management and sales systems

Represent DMG at trade exhibitions, events and demonstrations and carry out the above tasks as required

Match outputs with customer requirements as appropriate

Person Specification:

Understanding of motor vehicle mechanics is essential

An understanding of internal stock control, customer relationship management and sales systems

Polite and professional communication style to all stakeholders

Enthusiastic, reliable and flexible team player that conducts themselves professionally

Able to work to deadlines and manage time effectively

High attention to detail

Effective communicator

Salary: 

£24,627.20 Please note this is the guaranteed salary. We do not operate any commission or bonus schemes 

Hours:

40 hours per week, usual hours: 9.00am- 5.30pm Monday to Friday with a 40 minute break. There may be a requirement to work additional hours for events such as shows, including evenings and weekends. This is worked on a rota basis and overtime will be paid.

Location: Oldbury, west Midlands

Benefits:

22 days per annum plus statutory days

Birthday day off

Holiday purchase scheme (2days)

Healthcare cashback plan

Annual All About Me Allowance - £100 for you

Annual Welfare Allowance- £150 toward physical and mental wellbeing

Pension scheme (auto enrolment)

Opportunity for overtime

Free parking

Application process: Should you feel you meet the minimum criteria of the role, please submit an up to date CV detailing your experience and suitability for the role to katie.storey@davidmanners.co.uk

If you would like to discuss the role in more detail please also contact katie.storey@davidmanners.co.uk

DMG recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.



Role:

Aftersales Executive

 

Overview of the Role:

You will work in a small team to deal with all aftersales enquires through various communication channels in a highly and professional and polite manner. The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a customer service role previously. You will also use our CRM systems to update jobs and use your initiative to resolves any queries or complaints in a timely and approachable manner.  You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.

 

Key Tasks:

  • Liaise with customers via all communication channels including by telephone, email, face to face and through our website 
  • Follow up and resolve customer complaints professionally at all times
  • Investigating missing stock 
  • Processing customer returns
  • Returning faulty stock to suppliers
  • Stock maintenance on the system including consistency checks
  • To adhere to quality processes and procedures

Person Specification:

  • Understanding of motor vehicle mechanics 
  • An understanding of internal stock control, customer relationship management and sales systems 
  • Polite and professional communication style to all stakeholders 
  • Diplomatic
  • Enthusiastic, reliable and flexible team player that conducts themselves professionally 
  • Able to work to deadlines and manage time effectively 
  • High attention to detail
  • Effective communicator

Salary: 

£24,627.20 Please note this is the guaranteed salary. We do not operate any commission or bonus schemes 

 

Hours:

We are able to consider set full time (40 hours) or part time working hours for this role

 

Location: Oldbury, west Midlands

 

Benefits:

22 days per annum plus statutory days

Birthday day off

Holiday purchase scheme (2days)

Healthcare cashback plan

Annual All About Me Allowance - £100 for you

Annual Welfare Allowance- £150 toward physical and mental wellbeing

Pension scheme (auto enrolment)

Opportunity for overtime

Free parking

 

Application process: Should you feel you meet the minimum criteria of the role, please submit an up to date CV detailing your experience and suitability for the role to katie.storey@davidmanners.co.uk

If you would like to discuss the role in more detail please also contact katie.storey@davidmanners.co.uk

 

DMG recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.


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David Manners Ltd | 991 Wolverhampton Road | Oldbury | West Midlands | B69 4RJ